Refunds Policy

A refund is only made in one of these two situations:

• The profile you unlocked turns out to be fake.
• The contact number provided for a profile you unlocked does not work.

These are the only two valid reasons for a refund. No other reason qualifies.

Missyar is an introduction platform — unlocking a profile's photos, contact details, or chat does not guarantee that a meeting, conversation, or relationship will actually happen. We do not arrange or guarantee a meeting between you and anyone on the platform, so "we didn't end up meeting" is not, by itself, a valid reason for a refund.

A deposit that has already been converted into credits is not refundable on its own — for example, changing your mind, not using your credits, or not getting a reply is not a valid reason for a refund. A refund is only considered for the two specific situations in Section 1 above, and only for the credits actually spent unlocking the profile in question.

Open a support ticket from the Support section of your account, choosing the Refund category. Include full, proper details — which profile is involved, what went wrong (fake profile or a non-working contact number), and any proof you have (e.g. a screenshot). Requests without enough detail to investigate may be asked for more information before they can be reviewed.

Once your ticket has the details we need, our team reviews it and — if approved — processes the refund within 3–4 business days. You choose how an approved refund is returned to you: as credits added back to your wallet, or as real money refunded to you directly. Let us know your preference in the support ticket.

Refund decisions are made at our discretion based on the details and evidence provided, and are final once communicated to you. If you disagree with a decision, you're welcome to provide further information in the same support ticket for us to reconsider.